WHAT WE DO
- Manpower Solutions
- Project Management
- Analytical Solutions
- Manpower Training and Management
- Manpower Deployment and Operations Planning
EID provides comprehensive manpower solutions to meet our clients’ operational needs. We deploy adequate manpower with practical operational plans to ensure that the required services are executed to the highest standards.
With a strong focus on our people, EID’s workforce consistently demonstrates high capabilities and is equipped with the necessary skills ranging from operational knowledge, technical know-how to customer service.
Response to COVID-19
EID has always provided comprehensive manpower support with excellent and rich service experience. During a period of COVID-19, EID arranged lots of manpower for heat detection and crowd control in a short time to meet the urgent needs.
Baggage Unloading System (BUS)
EID provides the human resource services to perform arrival baggage unloading at the baggage hall. EID also deploys qualified and experienced tractor drivers to facilitate subsequent unloading. The project includes over 200+ operational staff and more than 20 supervision staff. We support frontline operations with comprehensive training. To drive excellence, EID also deploys a Training and Quality Assurance Manager, who has more than 20 years of baggage management experiences in HKIA. EID is keen on optimizing operation efficiency with data. The overall baggage unloading time is now faster.
Trolley Management Services
Since 2014, EID has been responsible for managing the landside baggage trolley recirculation services. We have been delivering circulations of baggage trolleys discarded at various locations and reposition the baggage trolleys to designated pick-up points within the airport via the designated routes from time to time. EID deploys about 190 staff per day, provides 24/7 non-stop operations in the HKIA.
Emergency Manpower Support
After the typhoon, EID provided a large number of emergency personnel in a short period of time to support the cleaning and tidying of the airport environment to ensure the smooth operation of the Hong Kong International Airport.
Wheelchair Service for airlines
EID arranges 24-hour VIP wheelchair service and provide well-trained CS staff to cater customers' need.